Comments on M. C.'s review of Working Assets - CREDO Mobile
Working Assets - CREDO Mobile
Description: Wireless company that donates 1% of all charges when their services are utilised, to progressive non-profits. Services include - CREDO mobile services, Working assets CREDIT CARDs.
CREDO mobile is a nightmare
CREDO may give to progressive causes, but personally I have never been treated so badly by a company in my life. I feel as if someone has walked into my home and robbed me at gun point. I have been using Working Assets (CREDO's former name) for almost 7 years, so it's not like I tried them on a whim and am dissatisfied. In the last year I have battled them about my cellphone bill. They left information out, neglected to tell me hidden costs, and in the past week have flat out lied about dates and services. They claim a request I've made about changing my plan (changes I was originally told were going to be made) came weeks afterwards, allowing them to overcharge me for a full month. They neglected to call me when a problem arose about processing something with my account... which allowed them once again to keep charging me at a higher rate. The costumer service rep all but called me a liar when I called and tried to work it out with them. I asked why they didn't call me when the problem arose... and I was stunned when the rep said, "Well, ma'am, there was no note to call you." Why would a business not contact you when a problem arose??? A problem that was due to a mistake THEY made no less! I feel abused and swindled. It's like they can say whatever they want and charge me whatever they want because they know I have no recourse. I'm just one person and I can't higher a lawyer just for a cellphone bill... even if what they have overcharged me is quickly approaching $1000.
I'm not one to moan and complain. And writing this review makes me very sad as my best friend works for one of the organizations that they give to. But for all the good they do, I have never experienced a more unethical company.
If you want to support progressive causes, then do it without CREDO. In the end they will take you for every penny they can.
M. C.'s keywords: CREDO, customer service, complaint, overcharged, unethical
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Eileen B. says:
M.C. - I'm Eileen Bayers, VP of Customer Relations at CREDO. The situation you describe is absolutely not the way we generally treat our customers. We take great pride in offering fantastric customer service, and I can't apologize enough that you did not experience that. Please contact me directly and let me help you resolve this. You can reach me ebayers @ credomobile . com