Comments on Kim L.'s review of Shoes, Handbags, Wallets
Not worth the hassel
I chose to buy a bag from Matt and Nat from their website. They have great styles, but the descriptions are lacking and the pictures are not great so I emailed them to ask them a couple of detail questions. After receiving answers, I bought the bag and when it arrived I was very disappointed. It was not how they described it at all. I returned the bag for an exchange. After using this bag for less than a month it BROKE (the hardware on the bag was cheaply made and the shoulder strap broke). I returned it for *another* exchange and after weeks of waiting, I received the exchanged bag. This one lasted less then TWO days before breaking in the same way as the old bag. I was livid. The customer service I received was inadequate and their solution for the design flaw was to have me send this bag back and exchange it yet again. Do not bother buying from Matt and Nat- the hassle and aggravation I have gone through over the past 2 months+ is not worth it.
Kim L.'s keywords: bag, exchange, Matt and Nat
1 of 1 people thought this review was helpful.
Was this review helpful to you?
