Comments on Gladys' review of Shoes, Handbags, Wallets
Over Hyped
My favorite place was "The Cabbage Patch". It was a specialty store in a small town in Kingstree, South Carolina. I bought eight bags and two comoputer bags in about six months. I encouraged my freinds to also buy the product. I relocated to Memphis, TN in October 07. I had problems with one of the bags and the store traded the bag out. When I had problems with the zipper in the computer bags, I called the store to report the problem and the store owener told me that she no longer carried the bags and that they were on sale when I boutght them and I needed to call the company.
I had to go to South Carolina to visit my sick mother. When I got there, I also had to get my car serviced. I took it to the Cabbage Tire Company and it is also the place where the "Cabbage Patch " is housed. The owner was shocked to see me, and did not show me the common courtesy to shop around. What I found was amazing! She was fully stocked with new bags! I was stunned........ she lied and was caught in the lie. She put me in a position not to trust her. I got lots of compliments about the bags and always referred them to the business. I would recommend that MATT&NATT beware of the persons that represent them. Liar's should not be able to represent them. Beware of the problem with the zippers in these bags. They are not holding up, and I have had problems getting them repaired.
Do I care to tell you my name? Yes. My name is Gladys Thompson (gfrank1613@gmail.com)
Gladys' keywords: computer bags, zipper, bags
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Jenn A. says:
It sounds like you've got two different issues here - one is with the poor customer service at The Cabbage Patch, the other is with the faulty zipper on one of the bags (and the puzzling response from the manufacturer).
Dianne W. says:
As the owner of The Cabbage Patch I would like to take this opportunity to explain the situation. I greatly appreciate my customers' business and I like to do all that I can to satisfy my shoppers and provide quality customer service. When Gladys came to me about the problems she was having with her first handbag, I gladly replaced it for her. There was a 6-8 month time span from the day that she purchased the computer bags and the time that she reported the problem with the zipper. As of December 31, 2007 Matt & Nat decided that they were no longer distributing to gift shops, which is within the stated time span. Because of this, when Gladys told me about the problem she was having, there was nothing that I could personally do about it. This is why I suggested she contact the company. Incidently, the bag that she wanted replaced was discontinued. The next thing I would like to explain is the handbags that Gladys saw when she returned. They were bags that I had ordered before December 31; so I was telling the truth. I would never lie to a customer, as there would be nothing for me to gain in doing so. It is unfortunate that this matter has been brought to light in such a way. I am willing to help my customers with any problems they are having in any way that I can.
Jenn A. says:
Hi Dianne - thanks so much for writing this explanation. There's always two sides to every story and it sounds like Gladys didn't fully understand the situation.
Gladys T. says:
When I woke up this morning, I woke up in peace. I am told that nothing happens by accident. I wrote the first article because I believed that I had a valid complaint as a customer. God knows what happened in this transaction and saying anymore would take it out of his hands. I am not able to do that. So, I bid you peace.
Gladys T. says:
I would also like to add that I do not want to be contacted about this matter again. Please do not send me anymore e-mail. The problem has not be corrected. So, it is over and done with. Thanks!