Comments on Gwendolyn's review of Tall Kitchen Bags
Tall Kitchen Bags
Description: Biodegradable, compostable kitchen bags.
Bio Bags upgraded, customer service degraded
I ordered Bio Bags when they were new on the market and paid over $50 for my order to support and promote the idea which is fabulous. I could not find a single viable use for the bags I received. Every grocery item I placed in the bags either tore the bags (any product with an edge such as a box) or began decomposing them instantly (any product with slight moisture). They would not hold any garbage or keep food in the fridge without tearing or decomposing within a few hours. The product has since been upgraded and appears to work as a good substitute to plastic bags although I have not tried them. It seems to be a very different product than the one I received. I emailed the company to tell them of the experience I had with their old product and to inquire of the improvements. I received a tart response that I should not be placing gravel in the bags or otherwise be using them inappropriately. I attempted to restate my use of the bags and express my dismay at their response and I never heard another word from them again. I did not ask for a refund but I feel it would be appropriate to provide me with a few samples of the new design, or some word or action of benevolence. I like the ideas and the improved product might be great, but the company needs to raise its integrity towards its customers in a manner consistent with the integrity of green products towards the earth. I give Dirt Works the lowest rating but hope that with my review they will consider upgrading themselves along with their products.
Gwendolyn's keywords: bags
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