Sylvia has written 1 review
Customer Service of Kushtush sucks!
I ordered a couple of items from this site more than a month ago - 3 hours after I placed the order, I changed my mind about one item and decide to change it for another. I looked for a phone number and realized, they didn't have one, the only way you can communicate with them is through email (no phone number? that should have been a red flag). So, I emailed them about the changes that I want. After a week or so, I noticed that I was already charged the whole amount of my original order, so I emailed them again - they told me that they didn't get the ORDER CHANGE email (which is I don't believe it - you got the second email but not the first one?) but will get in touch with the supplier and will try to make the change. So, I emailed them back and said to keep me posted. After a few days, no updates, I had to email them again and ask. Got a response - they said that they submitted the change request and caught the order before shipment and waiting for some confirmation. After 9 days from the last email, I'm still waiting for the second item (at least I got one of the items) and I just emailed them again today asking for some updates. This is really frustrating!
I understand about delays but customers would appreciate that they should be informed and not be left in the dark!
I'll never buy again from this site!
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