Gloria C.'s Profile
Damned with faint praise...
Not a venue for large parties… and very poor management and customer relations headed by Mr. Kevin Best --- definitely does not live up to the expectations of his name…. And a very clueless GM Don Riley. I really feel sorry for the very attentive wait staff and talented bartenders. I really was reluctant to pay the 20% gratuity that was automatically charged but did not want to punish the staff for the inadequacies of management.
After an 8-week advance reservation for indoor seating for 15, the day of was told party moved outdoors since another party of 20 had contracted for indoor seating and therefore given priority.
We shivered through main courses while watching the empty seating of 20. Then as we hovered over coffees, GM Don Riley had the gall to comment ... "It's actually a bit too warm inside, just now." As we shook back circulation into our extremities for the rush to warmer climes... the party of 20 had yet to arrive... And yet, not a word of apology or compensat
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