Gail K.'s  Profile

This company does not honor orders

Earthpak is apparently in the habit of taking orders, accepting money and then not shipping products. Some complaints appear on their own website. I ordered a backpack from them well over a month ago. The response to my first email, weeks later, was basically "we're busy, you can wait." There was no response to my next e-mail. Now I have had to make a claim with PayPal. It is a shame that a compnay with such a good, environmentally-sound idea is run so poorly. It should not be offering products for sale that it cannot ship.

keywords: complaint, did not ship, fraud

Was this review helpful to you?

Email to a Friend

Comment on Review