CREDO--a miserable experience

Nightmare--I switched from Verizon even though I had gotten excellent service because it seemed like an easy way to do a good thing. I've been with CREDO for 6 weeks now and it has been a nightmare. the final straw was today when I opened my bill to find that I owed $76 in roaming charges for calls I had made to places 5-6 miles a way! But calls 500 miles away were in-network. Apparently new phones are set to pick on the nearest tower not the nearest Sprint tower (the network they use). Credo could set the phones to "home" towers and this wouldn't happen, but they don't. the rep said "this happens a lot". The customer service lady said it explained it in the start up paperwork that was sent me. the problem is, when I signed up, the nice customer service lady said when I got my phone to charge it for 24 hours and then call and they'd take me show me the features-- get me all up and running etc. No mention of the roaming thing and who reads through all the paperwork you get with a phone anyhow? I told her that now that I understood I'd set my phone to "home" but II asked for credit for the calls already charged. The best she would do even after speaking to a supervisor is 50%. This is just the latest. I spent TEN day's trying to get my texting and picture capabilities working. They reprogarmmed my phone 4 times, taking 4 hours each time. NOBODY had a clue what they were doing but they were awfully good natured and concerned while they were being inept. Ultimately the problem was they had assigned my phone a picture package that only worked with something called a smart phone (not what I have) and one more 4 hour reprogramming and one more night with out my phone and it was finally fixed. I said I wanted compensation for all my time they had wasted, a total of 4 hours on hold and 4 nights of lost phone usage and they said they could send me a Ben and Jerry's gift cert.--never got it. I can't tell you how aggravating this whole experience has been.

keywords: credo, mobile phone

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