Capital Eco Energy Savers LLC

Tim M.
1 review
Send Message | Add to Friends

Terrible work, product and customer service.

AUGUST 1, 2009 WE HAD 4 SLOAR SCREENS MADE AND INSTALLED BY GREG ANDERSON, OWNER OF CAPITOL CITY ECO ENERGY SAVERS LLC. ON AUGUST 25TH ONE OF THE LARGE 2ND STORY SCREENS FELL TO ITS DESTRUCTION & PUT A 6" GASH IN AN EXISTING SCREEN BELOW ON ITS WAY DOWN. GREG HAD INSTALLED EACH 4'x6' SCREEN WITH ONLY 2 TINY SCREWS ONE ON EACH SIDE OF THE SCREEN. NOT THROUGH THE SCREEN FRAME & INTO THE WINDOW FRAME, BUT THROUGH THE SIDE WINDOW FRAME IN A MANNER THAT JUST THE SIDE OF THE HEAD OF THE SCREW ABOUT 1/2 THE SIZE OF A PENCIL ERASER WOULD BE HOLDING IT IN PLACE.THIS LEAVES THE SCREEN FREE TO "FLOAT" AROUND & BASICALLY EVENTUALLY SLIP OUT. ALSO, THE OTHER 2 LARGE 2ND STORY SCREENS R STARTING TO SLIP OUT OF THE WINDOW OPENING FROM THE BOTTOM AS WELL. SO, THIS SECURING METHOD WAS NOT SUFFICIENT AND EVEN GREG AGREED WHEN I CONTACTED HIM. ALSO, MORE RECENTLY I NOTICED THAT THE SCREEN MATERIAL FROM THE SMALLER DOOR PANEL SCREEN WAS SEPERATING FROM THE PIPING/FRAME LEAVING ABOUT A 10" GAP ALONG THE FRAME.
I FIRST CONTACTED GREG ABOUT THIS MATTER AUGUST 28, 2009 VIA E-MAIL. HE CALLED ME & SAID HE WOULD REPLACE THE FALLEN SCREEN AS WELL AS SECURE THE REMAINING ONES PROPERLY. I DIDN'T HEAR FROM HIM AGAIN UNTIL SEPTEMBER 7TH WHEN HE SAID HE BE OVER THAT WEEK. IT'S OCTOBER 29TH AND I HAVEN'T HEARD FROM HIM SINCE.

HERE'S A LINK TO MY BBB COMPLAINT FOR A MORE DETAILS http://austin.app.bbb.org/complaint/view/90162902/c/zbrzmu

Tim's keywords: austin screens CAPITOL CITY ECO ENERGY SAVERS review radiant barrier austin