GREENCulture, Inc

Tsadik K.
1 review
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BEWARE! "Bait & Switch" Business Practices! LOWLIFES!

I was looking for the lowest price online of a new battery for my robomower, called a "Power Pack". This company had it for a good price, which was $196 including shipping. I ordered it over the phone, and my credit card was charged the same day. Twelve days later I still had not received it, so I called up and asked whats going on. The woman on the phone said she did not know what was going on, and she would call me right back. She did not call me back, but I got an e-mail from her, which I am cutting and pasting here: "The reason this order did not ship is that the pricing was in error. Your price for the Power Pack would be $363.64 after the 10% discount. I apolgize for this mix-up. Please let me know if you would still like the pack at the higher price or would like to cancel the order and we will refund your payment. Thank you". This company never bothered to call me or write me an e-mail of this "pricing error", and were content on never shipping out my item AND keeping my $196. I HATE GreenCulture, Inc.

Tsadik's keywords: robomower bait and switch bad business

Kimberly C.
1 review
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Do Not Shop Here

I placed an order on a Sunday morning. They sent me the shipping costs and I IMMEDIATELY sent three emails telling them to cancel the order. THEIR SHIPPING COSTS ARE INFLATED. Actually, it is against the law to inflate shipping costs to increase profit. However, it appears that they get away with it by calling it Shipping and HANDLING. I should have known better really. If they inventory their product appropriately with dimensions and weight then you should get an instant shipping calculation.

I sent more emails on Monday canceling the order. They ignored all my emails and shipped on Tuesday.

I believe that the person who mentions "deceptive practices" could put the deceptive shipping practices in that category.

Kimberly's keywords: Shipping Greenculture

Jennifer J.
1 review
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Slow, Slow, Slow!!!

This company is not at all interested in GOOD customer service. I ordered a compost bin 4 weeks ago, learned after the purchase that I paid $8 shipping for a $19 product and it still hasn't shipped from the warehouse (despite 2 emails that have said it's on its way!). I used the online complaint form and never received a response, and I called customer service to cancel the order, but they are not willing to help in any way. If you order from them, expect to wait a LONG time and do not trust their emails.

Janet P.
1 review
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WARNING!

deceptive practices...stay away from them!

Amy L.
1 review
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Worms

I was not happy with the fact that they sent the worms in horribly cold January weather without any insulation. The woman at the custom service center stated that I should have known that that if I order worms in January, that they could die. I felt this was a poor response and told her so stating that I was new to worm composting and would expect the vendor, who is hopefully more knowledgeable about what is being sold, to ship it in a responsible way. Thats about it. I did not seek any sort of refund. Many of the worms did survive but I felt it was a poor attitude for the representative to have. I felt badly for the worms.

Amy's keywords: vermiculture compost