Related Pages: Transportation, intercity
Megabus
www.megabus.com
Description: Low cost daily express bio-fuel bus service for the west coast, midwest, and east coast areas.
Category:
Transportation
Keywords:
intercity, travel, biofuel
Reviews of Megabus
BEWARE! Poor customer service, incorrect info from phone staff
My girlfriend and I were thrilled when we first found megabus through the hotel. We needed to get from Toronto to Buffalo Airport and didn't want to rent a car so we checked out bus options. At $15 per person Megabus seemed too good to be true and unfortunately it was.
We arrived at the back of the Royal York Hotel 45 minutes before the schedule departure and couldn't find anyone from megabus and the other customers were all waiting for other buses. We called the customer service number but they weren't open or weren't answering so we got a recording that confirmed the departure location. The departure time came and went so I called back and after 10 minutes on hold, finally got someone who let me know I was given the wrong location when I booked with the customer service representative. The 9am bus leaves from the Royal York, but the 7:50am leaves from the bus terminal. We had a 12:15pm flight that we were going to miss so in the end we had to rent a car last minute which cost me $250.
Two weeks later I'm still trying to get a refund for our lousy $30 and the manager won't return my calls.
If I had internet access during our trip I could have found the correct information but we didn't and we got screwed. It's a great idea to help save the planet while saving money, but beware!
Mark L.'s keywords: Megabus, Mega bus, bus service, Toronto, Buffalo
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Megabust
Totally not customer friendly. The bus leaving 3 hours before hours was 3 hours late. No one could tell us how late our bus was going to be. The driver did not have any information and was not willing to call headquarters and find out for us. Calling the company was a waste of time! Customer service was busy the entire night, the main number told us the bus had left already (it was 7:50 and they said it left at 8, 10 minutes in the future). We were in Chicago and Megabus is Megacheap and doesn't pay amtrak any money for lobby space so the cops kicked us out into the cold rain! There was a girl scout troup sitting in the rain! Awful! So we ended up taking a car to get home which was sucked but with some buses getting cancelled and not knowing what time ours would arrive if at all, we had little choice. We will NOT take the megabust ever again!
H. M.'s keywords: megabus
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Travel with Megabus
I just found out about this great no-car option for local trips around greater Chicagoland. Megabus is a biofuel bus service that operates daily express routes for areas including San Francisco, LA and Las Vegas, Minneapolis, Kansas City, Memphis, Chicago, Detroit and Columbus, as well as Washington DC, NYC, Boston and Toronto. With very reasonable, and sometimes ridiculously low rates such as $1, why not leave the car or carshare at home and save some CO2 emissions, while leaving the driving to Megabus? Some buses are doubledeckers, while all have luggage racks and a toilet, eliminating the need for pitstops. Megabus provides safe, fast, clean, friendly and reliable travel for passengers. Booking is done solely online. Reserve 45 days in advance for best prices, and even last minute one-way tickets are never more than $30.
Stephanie P.'s keywords: car-free, travel, bus, intercity, transportation, transit
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