Related Pages: CREDO Mobile, Our Planet, donations to non-profits
Mobile Phone Service
by CREDO Mobile
www.credomobile.com
Description: Nationwide coverage, helpful customer service.
Category:
Our Planet
Keywords:
donations to non-profits, cell phone, telecommunications, political activism
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Reviews of Mobile Phone Service
Creedo Rocks
I don't have a mobile phone, so I can't really say how their service is there, but if it is anything like their long distance service, it rocks! I used them since they were Working Assets and the quality and price of service were second to none. In addition, we got 12 free pints of Ben and Jerry's to boot. I got free calls to my then-boyfriend, now husband for 10 months while we lived on opposite sides of the country, just for getting him to switch. Unfortunately we had to give them up when we had to switch to an internet phone due to the poor quality of our local provider. Recently, they (Creedo) sent us a bill for some calls that we did make, but had made from the internet phone. My husband called and they gladly took care of everything with one call. Then, two weeks later, a personal letter of apology was sent from their customer service was sent to explain any confusion that may have been caused. I have always felt they extend all their effort to help whenever you need. Not only that, but they give a portion of your bill to charities that you get to vote for, use recycled paper for any mailing... I could go on and on.
Elizabeth D.'s keywords: phone serivce, mobile phoneDid you think this review was helpful?
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CREDO mobile is a nightmare
CREDO may give to progressive causes, but personally I have never been treated so badly by a company in my life. I feel as if someone has walked into my home and robbed me at gun point. I have been using Working Assets (CREDO's former name) for almost 7 years, so it's not like I tried them on a whim and am dissatisfied. In the last year I have battled them about my cellphone bill. They left information out, neglected to tell me hidden costs, and in the past week have flat out lied about dates and services. They claim a request I've made about changing my plan (changes I was originally told were going to be made) came weeks afterwards, allowing them to overcharge me for a full month. They neglected to call me when a problem arose about processing something with my account... which allowed them once again to keep charging me at a higher rate. The costumer service rep all but called me a liar when I called and tried to work it out with them. I asked why they didn't call me when the problem arose... and I was stunned when the rep said, "Well, ma'am, there was no note to call you." Why would a business not contact you when a problem arose??? A problem that was due to a mistake THEY made no less! I feel abused and swindled. It's like they can say whatever they want and charge me whatever they want because they know I have no recourse. I'm just one person and I can't higher a lawyer just for a cellphone bill... even if what they have overcharged me is quickly approaching $1000.
I'm not one to moan and complain. And writing this review makes me very sad as my best friend works for one of the organizations that they give to. But for all the good they do, I have never experienced a more unethical company.
If you want to support progressive causes, then do it without CREDO. In the end they will take you for every penny they can.
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(1)
CREDO works for me.
I have had CREDO (or Working Assets) mobile service since it became available in the area where I live. The reception and customer service are both excellent, just as my long distance service has always been with my land line through Working Assets. I particularly like the fact that the company donates so much to liberal causes that members are allowed to choose with their votes. The only drawbacks with CREDO are the higher rates and lack of competitive business and family rates. Because of those two drawbacks, it is difficult to convince people to sign on to their services. But I'm staying with CREDO.
Cathryn S.'s keywords: liberal causes, customer service, donates, excellent, receptionDid you think this review was helpful?
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Credo long distance service
I think that Credo is the same company that used to be Working Assets Long Distance--I'm not sure if it's the same as the mobile service that others have written reviews on.........but
I've used Credo/Working Assets for quite a few years now because they donate a portion of all profits to a number of NGO's and charitable foundations. Each year we (individuals) get to choose which of the list of organizations we would like to support and what percentage of our donations should go to each of our choices.
They are not the absolute cheapest long distance service (now that the bigger companies are so competitive) but their service is great and they are competitively priced considering what you get in return--the chance to make a great difference to many in our global family.
Thank you for all you do.
sandi
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Switch to Credo!
I just made my switch to Credo and couldn't be happier. Yes, it's kind of a pain to switch phone companies, but they are willing to do a lot to make it easier, such as pay for your contract cancellation fee on your other phone (up to $200), negotiate getting your current phone number, and they also send a mailing label to send your old phone to a non-profit that reuses them!
Seriously, with AT&T and other big companies giving our information to the government and letting them listen in on our conversations, I think something like Credo is a godsend! Also, 1% of the costs of your minutes spent goes towards a non-profit, which is just an added bonus
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Great Idea
I really do think this is a great idea - i like companies that are finding innovative ways to do good in the world. That being said, I don't really think this is a product that we "needed" right now. Unlike something like Better World Club vs AAA, phone companies aren't really that bad (well, you can say they are bad for giving away private info to the US government, but that is kind of a different story).
overall - i think it is cool, but i am in no huge rush to switch over from AT&T
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User Comments:
Jay G. says:
I think that phone companies that give away our information is very, very bad. It's a basic agreement that we have made with them, to protect our privacy and our conversations, that they have given away thus far without... more »
Adam W. says:
I do not know about the phone number - I don't actually have Credo - I just reviewed it based on my knowledge. However, according to Shayne, they will negotiate getting your phone number from other companies.
I... more »
User Comments:
Eileen B. says:
M.C. - I'm Eileen Bayers, VP of Customer Relations at CREDO. The situation you describe is absolutely not the way we generally treat our customers. We take great pride in offering fantastric customer service, and I can... more »