Vegan Essentials

Marcos M.
1 review
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Messed up ethics

I ordered some shoes from them. After about 3 weeks, they still hadn't arrived, so I sent them an email. They told me the shoes had already been delivered and since I never picked them up, so they were being sent back. I'm assuming UPS messed up--either left the note in the wrong address or something like that. But veganessentials sided with UPS. They wouldn't ship the shoes to me unless I paid for the shipping a second time. I asked for a refund, but they wouldn't refund the shipping amount. UPS messed up, but veganessentials made me pay for it. I won't do business with them again.

Vegan P.
1 review
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Took my money - Unhappy customer

I ordered a pair of shoes from this site. To start with, they were ridiculously overpriced, but I bought them anyway hoping that the service/quality would be good and make up for it. Boy was I wrong. My credit card was charged immediately after I made the purchase but the shoes did not come. After 2 months I finally called them to see what was going on. I asked for my money back but they refused to refund my money because they said the shoes were on their way now. A month later, still no shoes. I called again and was again told that the shoes were on their way. Another month passed, four months total, and I finally called again, demanding my money back. The guy on the phone just gave me the run around and refused to listen to my complaints. He said that since I had already ordered the shoes, I couldn't get my money back, but that the shoes were on their way. Three weeks later, the shoes finally arrived; not only were they by then out of season and worthless after 5 months of waiting but they were three sizes too small! I checked my order and I had indeed selected the right size but they had sent the wrong size! I called again and explained to the guy on the phone what had happened and asked if I could just send back the shoes and get my money back because I was tired of the hassle. He said that that was “not their policy” and actually HUNG UP ON ME! Yes, that's right, he hung up on me! I was simply shocked... I have never been treated like this by a customer service representative. So they basically took my money and never even gave me the product ordered, and never attempted to resolve the situation in any way. This site is a piece of crap and I recommend avoiding them. I went to Payless and got a great pair of vegan shoes very cheap and was actually treated well by the employees there. I was able to take them home right away. I'd stay away from this site.

Jacqueline V.
2 reviews
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VeganEssentials Website -- A Review

Whether you are a newbie to the vegan lifestyle, or seasoned veteran, this website is "essential"! Being vegan, for most of us, means reframing from leather and wool along with animal food products. This website has wonderful vegan clothing options that are fashionable as well as sustainable. It's not just about hemp anymore! The website offers everything from belts to soy-based faux meats! It's a one stop shopping experience for vegan treats and fashionable accessories. If you can find it at your local grocery superstore, you can find the vegan variety on this website!

Jenn A.
378 reviews
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Unparalleled selection and service!

I have been a customer of Vegan Essentials for two years and I am always thrilled with the products I receive. The customer service is fantastic -- I had no problems returning a pair of shoes that didn't quite work. Last summer, part of my order was back ordered -- they kept in touch with me about the status of the supply and even sent me some special treats for my patience. Check out the chocolates and the shoes - great selections and pricing.

Jenn's keywords: vegan cruelty-free vegetarian clothing food sweets candy chocolate shoes clothing