Working Assets - CREDO Mobile
Wireless company that donates 1% of all charges when their services are utilised, to progressive non-profits. Services include - CREDO mobile services, Working assets CREDIT CARDs.
800-853-5514
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Disaster
I switched from Verizon to Credo Mobile July 2007 because of Verizon's part in government eavesdropping and Working Assets long distance has an excellent reputation.
Immediately things went wrong. I signed up for the family plan, which was 40$ for the first phone, then 10$ for the second and received two phones. Within days of receiving the phones my service was terminated: the phones did not work. I called them, and they informed me that I owed over a certain amount and therefore my service had been cut off. The company, rather than signing me up for the Family plan, had signed me up for two individual plans, and this almost doubled my bill. Also, they had fined me 100$ for "going over the limit". So, according to Credo, I owed them over 200$. Credo took off the 100$ fine, and told me that they fixed my plan, and they gave me a 20$ credit for my trouble.
Imagine my surprise when the bill arrived at 150$ for the two individual plans, and no credit. Again, I talked to the pleasant customer service representative, getting nowhere. After an hour of speaking to the manager, the bill was canceled and I received a free month of service.
Since then, I've found incorrect charges on the bill. Small ones: a 911 call at 5am (never made it), roaming charges (phones are set not to roam). Each time, I call, the friendly customer service agent denies it, then backs down and credits the account.
Now, my phone battery is virtually dead, and Credo has not sent me a bill for three months. I called about both things. They responded that my post office must not be delivering the bills. I did receive a credit card application from Credo, just no bill: therefore Credo's not sending me the bills.
My phone dies after one phone call. Credo wants me to buy a new phone: they don't sell the battery. My warrenty has expired by a few months. (The other phone died within warrenty, was replaced after a fight.)
Robert's keywords: Credo Working Assets disaster rip-off beware thieves
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TIRED OF WORKING ASSETS - CREDO, READ ON...
My experience with Working Assets then CREDO started out OK then turned sour with age. I did like the support for causes, not having our phone records released to the government, etc. but the reception was sometimes dicey like at places I frequent like my mom's house (big dead zone there). Further, my wife and I had had some not always positive experiences with customer service representatives. Recently, customer service seems to have improved but systems management has not. In fact the whole system seems really messed up. We recently upgraded our old phone for free (nice I must say) but have had to go through the cycle of plugging them in and leaving them alone for four hours to have services installed several times now. I am on my third or forth cycle of this now. Why this is not done all at once is a mystery to me when the services are free. There excuse is that they must wait to see what the customer wants. However, they are not proactive about this in any way or form. They could have told me right off about this process and suggested that we take care of everything at once instead of doing things piecemeal. The last straw has been this evening. I was going to call them back about 15 minutes before they close at 9:00 PM EST to take care of all this for our phones. So, I call at 8:46 PM their time and they have already set the "call during business hours" message to play. I tried three times. There is no excuse for the unprofessionalism.
James' keywords: Credo, cellphone, cell, phone, service, green, donation, review, complaint, working assests, assets
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Credo Long Distance--Don't do me any favors
My partner and I signed up for Working Assets Long Distance years ago. We had a flat 10 cents/minute LD rate that was a little high but competitive and we liked the service and the work WALD did. Then WALD became Credo. And Credo decided to switch us to a plan with a mandatory $5.95/month plan--pretty standard in the industry, but i thought being atypical was what they were all about? Next came the party politics. I'd always liked that when WALD issued notices about a politician or elected official, the basis was always a particular issue--a stance on the environment or civil liberties. Now, however, there's a decidedly partisan feel just for the sake of it. Democrats good, Republicans bad. The final straw was when i started getting email (and by the way, how the heck did they get my email alias??) telling me how corrupt John McCain is because cell towers were put on his ranch. I resent the blatant campaigning. This is not what i had in mind when we signed up for 1 percent of our charges to be applied to "progressive non-profits." I'm canceling our service today.
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Depressing
The roaming thing is incredible. I too had the "supervisor" credit 50%, but I think the phone agent went to the bathroom or something. I have been a Working Assets long distance customer and credit card user for years. I now have decided this "Green" 1% is just a route to bigger profits.
Why hook up with Sprint? How can Working Assets complain about abuse of civil rights while supporting these corporate crooks.? I will end my relationship with Credo as soon as the contract is up or when Sprint files bankruptcy, which is more likely each day. There is a reason Sprint is losing one million customers a month. . .and might take Working Assets down with them. Good riddance.
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Don't switch to Credo!
I signed up on line for credo mobile service on either September 22nd or 23rd, and wanted to keep the same phone number I had with my AT & T service. My phone was delivered on Saturday, September 27, but I wasn't home to sign for it, so I didn't get the phone until Tuesday, September 30. I charged the phone and called to activate it on Wednesday, October 1st. I was told I would have to wait until I stopped getting service on my old phone, and then call to activate the phone. On Friday, October 3rd, my old phone was still working, and I called Credo customer service to ask when I could activate my new phone, and was told it would be "a few more days." It is now Saturday morning, and I no longer have service on my old phone. I walked to a pay phone and called Credo, and was told I would not have phone service until MONDAY MORNING, at which time I will have to call yet again. I do not have a home phone, just my cell. I now have no phone service all weekend, This is unacceptable. If I had known I would have to go an entire weekend without phone service, I would never have switched. I had cingular, then AT &T wireless, for years and never had a problem with the service. I switched to Credo purely for political reasons, even though I knew it would mean a higher bill, and so far I feel I have made a mistake
Deirdre's keywords: credo, mobile
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Credo Cell Phone Service
I did a lot of research. Any negative infomation (roaming charges especially) I read about, helped me to make sure I set my phones up correctly before using them. Credo paid off my old cell phone account with AT&T. Credo had brought it to my attention who AT&T supports & that really got the ball rolling. I've been using Credo's cell service for a month. The price is about the same. My service is better. I lost some of the bells & whistles with being able to look up on line every move my child makes but the cause is worth it. I'm very happy with the switch. If you are thinking of making the switch do your reasearch it will speak for its self. I can actually make a call & hear the person I'm talking to. Now maybe Credo can look into providing fast internet service. Thanks Credo
Michele's keywords: credo, cell phone service, telecommunications services, long distance teleservice, credit cards
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CREDO--a miserable experience
Nightmare--I switched from Verizon even though I had gotten excellent service because it seemed like an easy way to do a good thing. I've been with CREDO for 6 weeks now and it has been a nightmare. the final straw was today when I opened my bill to find that I owed $76 in roaming charges for calls I had made to places 5-6 miles a way! But calls 500 miles away were in-network. Apparently new phones are set to pick on the nearest tower not the nearest Sprint tower (the network they use). Credo could set the phones to "home" towers and this wouldn't happen, but they don't. the rep said "this happens a lot". The customer service lady said it explained it in the start up paperwork that was sent me. the problem is, when I signed up, the nice customer service lady said when I got my phone to charge it for 24 hours and then call and they'd take me show me the features-- get me all up and running etc. No mention of the roaming thing and who reads through all the paperwork you get with a phone anyhow? I told her that now that I understood I'd set my phone to "home" but II asked for credit for the calls already charged. The best she would do even after speaking to a supervisor is 50%. This is just the latest. I spent TEN day's trying to get my texting and picture capabilities working. They reprogarmmed my phone 4 times, taking 4 hours each time. NOBODY had a clue what they were doing but they were awfully good natured and concerned while they were being inept. Ultimately the problem was they had assigned my phone a picture package that only worked with something called a smart phone (not what I have) and one more 4 hour reprogramming and one more night with out my phone and it was finally fixed. I said I wanted compensation for all my time they had wasted, a total of 4 hours on hold and 4 nights of lost phone usage and they said they could send me a Ben and Jerry's gift cert.--never got it. I can't tell you how aggravating this whole experience has been.
Mary's keywords: credo, mobile phone
2 of 2 people thought this review was helpful.
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Working Assets Wireless is now CREDO Mobile
In November 2007 we rebranded Working Assets Wireless as CREDO Mobile, a service of Working Assets. We're still the same great progressive phone company, led by the same people with the same strong beliefs fighting to support peace, human rights, and the environment. Our donations to progressive causes, our mission to build a better world and our first-rate customer service is all the same. We changed our name to CREDO Mobile to tell the world what we're all about, to continue growing our customers and our movement for progressive change. Because "credo" means belief and belief is at the hear of everything we do. The belief we can make the world a better place through great phone service. As CREDO, we'll be reaching more people and working even harder for progressive change.
CREDO Mobile has it's own review section here on SustainLane. Please check us out there to add to the conversation and to see what our customers and fans are saying.
Ian Myszenski
Marketing Manager
CREDO Mobile, a service of Working Assets
Ian's keywords: Working Assets, CREDO Mobile, progressive phone company, telecommunications, cell phone
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Creedo Rocks
I don't have a mobile phone, so I can't really say how their service is there, but if it is anything like their long distance service, it rocks! I used them since they were Working Assets and the quality and price of service were second to none. In addition, we got 12 free pints of Ben and Jerry's to boot. I got free calls to my then-boyfriend, now husband for 10 months while we lived on opposite sides of the country, just for getting him to switch. Unfortunately we had to give them up when we had to switch to an internet phone due to the poor quality of our local provider. Recently, they (Creedo) sent us a bill for some calls that we did make, but had made from the internet phone. My husband called and they gladly took care of everything with one call. Then, two weeks later, a personal letter of apology was sent from their customer service was sent to explain any confusion that may have been caused. I have always felt they extend all their effort to help whenever you need. Not only that, but they give a portion of your bill to charities that you get to vote for, use recycled paper for any mailing... I could go on and on.
Elizabeth's keywords: phone serivce, mobile phone
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CREDO mobile is a nightmare
CREDO may give to progressive causes, but personally I have never been treated so badly by a company in my life. I feel as if someone has walked into my home and robbed me at gun point. I have been using Working Assets (CREDO's former name) for almost 7 years, so it's not like I tried them on a whim and am dissatisfied. In the last year I have battled them about my cellphone bill. They left information out, neglected to tell me hidden costs, and in the past week have flat out lied about dates and services. They claim a request I've made about changing my plan (changes I was originally told were going to be made) came weeks afterwards, allowing them to overcharge me for a full month. They neglected to call me when a problem arose about processing something with my account... which allowed them once again to keep charging me at a higher rate. The costumer service rep all but called me a liar when I called and tried to work it out with them. I asked why they didn't call me when the problem arose... and I was stunned when the rep said, "Well, ma'am, there was no note to call you." Why would a business not contact you when a problem arose??? A problem that was due to a mistake THEY made no less! I feel abused and swindled. It's like they can say whatever they want and charge me whatever they want because they know I have no recourse. I'm just one person and I can't higher a lawyer just for a cellphone bill... even if what they have overcharged me is quickly approaching $1000.
I'm not one to moan and complain. And writing this review makes me very sad as my best friend works for one of the organizations that they give to. But for all the good they do, I have never experienced a more unethical company.
If you want to support progressive causes, then do it without CREDO. In the end they will take you for every penny they can.
M.'s keywords: CREDO, customer service, complaint, overcharged, unethical
1 of 1 people thought this review was helpful.
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CREDO works for me.
I have had CREDO (or Working Assets) mobile service since it became available in the area where I live. The reception and customer service are both excellent, just as my long distance service has always been with my land line through Working Assets. I particularly like the fact that the company donates so much to liberal causes that members are allowed to choose with their votes. The only drawbacks with CREDO are the higher rates and lack of competitive business and family rates. Because of those two drawbacks, it is difficult to convince people to sign on to their services. But I'm staying with CREDO.
Cathryn's keywords: liberal causes, customer service, donates, excellent, reception
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Credo long distance service
I think that Credo is the same company that used to be Working Assets Long Distance--I'm not sure if it's the same as the mobile service that others have written reviews on.........but
I've used Credo/Working Assets for quite a few years now because they donate a portion of all profits to a number of NGO's and charitable foundations. Each year we (individuals) get to choose which of the list of organizations we would like to support and what percentage of our donations should go to each of our choices.
They are not the absolute cheapest long distance service (now that the bigger companies are so competitive) but their service is great and they are competitively priced considering what you get in return--the chance to make a great difference to many in our global family.
Thank you for all you do.
sandi
Sandra's keywords: charitable organizations, long distance service
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Switch to Credo!
I just made my switch to Credo and couldn't be happier. Yes, it's kind of a pain to switch phone companies, but they are willing to do a lot to make it easier, such as pay for your contract cancellation fee on your other phone (up to $200), negotiate getting your current phone number, and they also send a mailing label to send your old phone to a non-profit that reuses them!
Seriously, with AT&T and other big companies giving our information to the government and letting them listen in on our conversations, I think something like Credo is a godsend! Also, 1% of the costs of your minutes spent goes towards a non-profit, which is just an added bonus
Shayne's keywords: cell phone plan, AT&T, alternative cell phone, mobile phone
2 of 2 people thought this review was helpful.
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Great Idea
I really do think this is a great idea - i like companies that are finding innovative ways to do good in the world. That being said, I don't really think this is a product that we "needed" right now. Unlike something like Better World Club vs AAA, phone companies aren't really that bad (well, you can say they are bad for giving away private info to the US government, but that is kind of a different story).
overall - i think it is cool, but i am in no huge rush to switch over from AT&T
Adam's keywords: mobile service, tele communications
1 of 2 people thought this review was helpful.
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User Comments:
Jay G. says:
I think that phone companies that give away our information is very, very bad. It's a basic agreement that we have made with them, to protect our privacy and our conversations, that they have given away thus far without... more »
Adam W. says:
I do not know about the phone number - I don't actually have Credo - I just reviewed it based on my knowledge. However, according to Shayne, they will negotiate getting your phone number from other companies.
I... more »
great service
Whenever I had a problem I could expect friendly and effective response and guidance. They are just the opposite of the corporate long distance who try to screw you every time.
Emilia's keywords: long distance service
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Working Assets Long Distance
I first tried Working Assets as they were offering TWELVE MONTHS of Ben & Jerry's Ice Cream. And they were a company that put a percentage of their money to important socially conscious concerns - that the customers get to choose and vote on!
As an aside, their pricing is reasonable.
Not really an aside - this is important !
When assisting at another business, I took the opportunity to move their phone business to Working Assets Long Distance.
A friend, who worked for the local phone company, recommended them. He asked for the phone bills, to see if he could work a deal.
Some months, Working Assets actually gave a credit. He was incredulous, "How can they do that!"
Needless to say, he couldn't come up with a better deal than Working Assets, and he was a phone company 'insider.'
I still love him, but Working Assets Long Distance has been a good deal, for myself, and for other businesses I've interacted with.
Recommended - check pricing with other providers. And check what they ALSO do with a percentage of their profits.
Vic's keywords: Working Assets, Phone, Long Distance
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Working Assets kicks butt
I love Working Assets - they offer creative ways to feel connected to social change and green issues plus raising money for those causes all through products and services that we all pay for anyway. The only downside is when the big corporations come out with special bundled services packages; it's hard to compete with that.
CarrieAndrea's keywords: phone, community action, social change, fundraiser
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Make the connection
Working Assets does far more than establish telephone connections. It also connects its members with a network that encompasses a wide range of progressive causes. Working Assets fosters and facilitates involvement in political activism, voting rights, and the promotion of equity and justice.. Last week, this Working Assets member served as a volunteered at a local polling place, thanks to as assist from Working Assets.
Melvyn's keywords: long distance services and more
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Gives something back
I really like the idea of company's that donate a portion of their revenue to nonprofits. Also I'd rather support them than the big telecom companies who work against most of the causes that we give money too. Great customer service and comparable service to the big guys.
Paul's keywords: wireless
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User Comments:
James M. says:
Buyer Beware: Thank you Mary and sorry to hear of your experience!!! I WAS with Sprint for YEARS (and HATED each and every one of them). I have since switched to Verizon and LOVE them. However, like most on... more »